Advanced Dialler
Increase your staff productivity by automating your dialling and building clever workflows to increase conversations.Maximising Staff Efficiency With a Preview Dialler
What is a dialler?
A dialler is an automation tool that enables you to increase connection rates with your customers and allows your team to focus on having better conversations with them. A dialler is the tool you need to have error-free and more successful calls with less effort.
Why Invest in a dialler?
The ROI on a dialler cannot be underestimated. Increasing the number of calls made by 300%, whilst still filtering out no answers, voicemails and other non-live person calls empowers your team to talk more with your customers whilst reducing the effort required.
This is achievable whilst being compliant and providing a better customer experience by calling them at the right time.
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Features and modes of an Auto Dialler
VOIP Dialler
Utilise the powers of Voice Over Internet Protocol and deliver high quality audio calls over the internet whilst taking advantage of economical telephony costs.
Predictive Dialler
The ultimate dialling mode for maximum efficiency. Back-to-back calls ensure your team are as productive as possible and are the perfect mode for large-volume sales campaigns.
Power/Progressive Dialling
The perfect mode for dialling through current customer campaigns. Only dialls when an agent is ready but still dissects unproductive calls leaving your team to deal with live answers.
Preview Dialling
Equip agents with customer information before the system counts down and automatically dials the lead. Perfect for high value data or complicated call campaigns.
How It Works
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Leads are loaded into the dialler and can be automatically loaded via API.
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The auto dialler will begin dialling leads in the desired dialling modes.
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Nonproductive leads, such as answering machines, are filtered out leaving your agents to be productive with live answers.
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All call results and stats are collected and presented in modern dashboards and quality reports.
Benefits
- Increase staff productivity and experience by presenting them with live leads.
- All calls are recorded allowing you to find big data trends and understand customer behaviour.
- Design customised workflows so that leads follow a predefined journey after having a result code applied.
- Empower agents with dynamic scripting and run A/B testing to confirm the best script results.
Why Trust Us
Cost-effective contact centre solutions, with superior service and support levels, is part of the MaxContact difference.
FAQs
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We recommend a minimum base of 6 agents. There is no upper limit.
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We can provide Global DIDs to allow you to present area code numbers from any region.
Preview Dialler
Scripting
Progressive Dialler
IVR Automation
Predictive Dialler
Workforce
VOIP Phone Dialler
Business Analytics
Inbound
Quality Assurance
Omni Channel
SpeechAnalytics
Does your Contact Centre Platform measure up?
MaxContact is the ultimate Call Centre Software built entirely around your business's individual needs.
Whether it’s outbound, inbound, blended, Omni, or a mix of them all, you can manage multiple interaction channels via an easy-to-use management portal – all converged in one solution.