VOIP Phone Dialler
Take advantage of using a VOIP phone dialler and connect with more customers in an efficient manner.
What is a VOIP Phone Dialler?
VOIP stands for “Voice Over Internet Protocol”. It is a device or software application that enables making phone calls over an IP network, like the Internet, instead of traditional telephone lines. Coupled with a dialler, this means that you can efficiently dial large volumes of leads via VOIP.
VoIP phone systems are often used by businesses as they can provide cost savings through reduced long-distance charges and international calling costs, as well as a wide range of advanced features such as call forwarding, voicemail, and call conferencing.
Some VoIP phone systems are cloud-based, which can allow for easy scaling and administration of the phone system and can be accessible from any device with internet connectivity.
There are various types of VoIP phones available, including cordless VoIP phones, which offer the convenience of mobility similar to mobile VoIP apps. These cordless devices connect to the internet via Wi-Fi and allow users to make calls without being tethered to a physical phone jack.
Unlike traditional landline phones, VoIP phones typically involve lower subscription fees, making them a cost-effective option for both personal and business use.
Why Invest in a VOIP Phone Dialler?
Investing in a VOIP Phone Dialler is a very wise choice for many businesses. If you are currently using a traditional on-site dialler or a dialler that is configured with an on-site PBX, then you are limiting your business and likely spending more money in the process.
VoIP systems provide more flexibility and scalability compared to traditional phone systems. With VoIP, you can easily add or remove lines as needed, making it ideal for businesses experiencing growth or fluctuations in call volume.
VoIP systems offer advanced features such as call routing, which allows calls to be automatically directed to the appropriate department or employee based on predefined criteria. This enhances efficiency and improves customer service.
Another advantage is the ability to integrate desk phones with other communication tools and software, such as email and customer relationship management (CRM) systems. This streamlines workflows and increases productivity by centralising communication channels.
Moreover, VoIP systems typically involve lower costs compared to traditional phone lines, both in terms of initial setup and ongoing maintenance. This is particularly beneficial for small businesses or startups with limited budgets.
Overall, investing in a VoIP Phone Dialer not only saves money but also enhances communication capabilities, improves efficiency, and provides the flexibility needed to adapt to changing business needs.
What do you get with a VOIP Dialler?
Auto Dialler
A VOIP Phone Dialler from MaxContact gives you the benefit of multiple dialling modes in one. Seamlessly switch between Predictive, Power and Preview dialling.
Live Data Filtering
Target the data that you want to. The Custom Data Fetching tool will allow you to select the parameters of leads that you want to call and will purely focus on these, giving you a truly targeted approach and better ROI on your data.
Compliant Dialling
There is a balance between high volume dialling and doing it in a compliant way. Luckily, with MaxContact, you can boost your agent’s productivity whilst keeping dropped calls at zero.
Equip Your Team Members
You get one chance at a positive first impression. Give your team the tools they need with dynamic scripting to present the business case and capture the required data.
How Does A VOIP Phone Dialler Work?
-
Team Members log in to MaxContact from any location.
-
Once connected and in a campaign, they are ready to go!
-
The VOIP Phone Dialler will begin working by setting up calls to be dialled. This involves dialling multiple numbers at once and only connecting the team member with a customer.
-
Non-Contacts (answering machines, no answers, disconnected numbers) will not be presented to a team member.
Benefits
Increase Team Productivity
The dialler will work through the non-productive calls and only pass on live calls to staff. This means that staff members are not wasting their time on no answers, answering machines or disconnected numbers.
Remote Working
A VOIP Phone Dialler will allow your staff to access from anywhere. Empower your staff to work from anywhere whilst enjoying the benefits of an enterprise dialler.
Low Call Costs
Enjoy low call costs with a VOIP Phone Dialler, including local call rates for International Dialling.
Enquire About Business VoIP Today
Cost-effective contact centre solutions, with superior service and support levels, is part of the MaxContact difference.
If you’re looking for one of the leading VoIP providers in Australia, look no further than MaxContact.
We understand the frustrations that come with ineffective CCaaS providers. That's why we're dedicated to delivering the best call centre management software solutions available.
When you choose MaxContact, you can trust that our software features and functionality will exceed expectations, delivering results that work as expected.
As we prioritise client feedback and continually evolve our hosted contact centre service system, we invite you to take the first step towards boosting your call centre operations.
Enquire about our effective VoIP telephone service today, or get started with our proof-of-concept offering!
FAQs
-
A VoIP phone is a phone that uses the internet to make and receive calls, rather than using a traditional telephone line.
-
A VoIP phone converts the audio of a phone call into digital data, which is then transmitted over the internet. On the receiving end, the data is converted back into audio, so the call can be heard.
-
VoIP phones offer a number of benefits, such as lower cost, increased flexibility, and the ability to make and receive calls from anywhere with an internet connection. They can be tailored to meet your needs.
-
It depends on the phone and the VoIP service. Some VoIP services require specific VoIP phones, while others can work with a standard telephone connected to an adapter.
-
Yes, internet connection is required for VoIP phone to work, since the call audio is converted into digital data and transmitted over the internet.
-
The call quality of a VoIP phone can vary depending on a number of factors, such as the quality of the internet connection and the device you're using. However, many people find that the call quality of a VoIP phone is comparable to that of a traditional landline phone.
-
VoIP Features may include call forwarding, voicemail-to-email transcription, and integration with other business applications.
-
The cost of VoIP varies depending on factors like the provider, features, and usage. Generally, VoIP services offer cost savings compared to traditional phone systems, with monthly fees starting as low as $10 to $30 per user per month for basic features.
You may incur additional expenses for hardware like VoIP phones or setup fees, but these costs are often offset by long-term savings. Some providers offer pay-as-you-go plans, while others offer unlimited calling or bundled services for a fixed monthly fee.
Other Solutions Available
Check out what other solutions are available within MaxContact and how they can help grow your business.
Does your Contact Centre Platform measure up?
MaxContact is the ultimate Call Centre Software built entirely around your business's individual needs.
Whether it’s outbound, inbound, blended, Omni, or a mix of them all, you can manage multiple interaction channels via an easy-to-use management portal – all converged in one solution.