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Speech Analytics

The process of analysisng calls (live or pre recorded) to determine the conversation, what was said, the emotion and any compliance issues falls under the realm of speech analytics. Speech analytics can analyse more calls than a human quality assurance team would ever be able to.
Daniel Harding
Post by Daniel Harding
Daniel is the Director of MaxContact Australia. Since launching the business in Australia with its first clients in 2019, it has rapidly grown to become the solution of choice for businesses across Australia and New Zealand. Daniel has a comittment to ensuring that MaxContact Australia continues to grow whilst delivering value for all customers.