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WFM (Work Force Management)

Workforce Management software, or WFM as it is more commonly known, is a solution that helps organisations to staff at the correct levels to handle the anticipated customer interaction volumes. This helps organisations to ensure that they do not under, or over, staff whilst also offering the best service times for their customers.
Daniel Harding
Post by Daniel Harding
Daniel is the Director of MaxContact Australia. Since launching the business in Australia with its first clients in 2019, it has rapidly grown to become the solution of choice for businesses across Australia and New Zealand. Daniel has a comittment to ensuring that MaxContact Australia continues to grow whilst delivering value for all customers.