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Tips & Best Practices For Call Centre Scripts

Latest News, Scripts, Tips

Tips & Best Practices For Call Centre Scripts

In customer interactions, an effective call centre script can make all the difference between successful customer engagement and a missed opportunity. Crafting a script that resonates with your audience while delivering key...
Daniel Harding Daniel Harding

Daniel Harding

6 mins read
Why IVR Automation Is Essential

Latest News, Software

Why IVR Automation Is Essential

In an increasingly digitised world, where customer expectations are at an all-time high, businesses are turning to Interactive Voice Response (IVR) automation as an essential tool to revolutionise their customer service...
Daniel Harding Daniel Harding

Daniel Harding

5 mins read
Expert Insight - Nell Sanderson - McGirvanmedia

Latest News, Expert Insight

Expert Insight - Nell Sanderson - McGirvanmedia

Nell Sanderson, Creative Director at McGirvanmedia, joins us as this month's Expert Insight guest. Nell, along with the team at Mcgirvanmedia are experts in the audio solutions industry and have worked with some of the largest...
Daniel Harding Daniel Harding

Daniel Harding

5 mins read
Expert Insight - Alex Harding - Dataphoria

Latest News, Expert Insight

Expert Insight - Alex Harding - Dataphoria

Alex has enjoyed building Dataphoria into a trusted data-driven solutions provider for many successful Australian marketers since 2009.
Daniel Harding Daniel Harding

Daniel Harding

6 mins read
Meet MaxContact: Craig Smith

The Team

Meet MaxContact: Craig Smith

As part of our Meet MaxContact series, we're turning the focus on ourselves and our clients to give you a little insight into the people that make up MaxContact.
Daniel Harding Daniel Harding

Daniel Harding

1 min read
Ways AI is Changing Call Centres

Latest News, Software

Ways AI is Changing Call Centres

Artificial Intelligence (AI) has become a popular topic in the business world, revolutionising various industries, and the call centre sector is no exception. In this article, you will learn about how AI will transform call...
Daniel Harding Daniel Harding

Daniel Harding

9 mins read
What is Speech Analytics?

Latest News, Software, Tips

What is Speech Analytics?

As a contact centre manager, you should understand the importance of providing exceptional customer experiences while optimising operational efficiency.
Daniel Harding Daniel Harding

Daniel Harding

6 mins read
Speech Analytics vs Voice Analytics: Which is Better? 

Latest News, Software

Speech Analytics vs Voice Analytics: Which is Better? 

Optimising performance and customer satisfaction are important for all call centres. However, understanding the different technologies and solutions available can take time and effort, which can be off-putting.
Daniel Harding Daniel Harding

Daniel Harding

6 mins read
The 5 Best Ways to Use Speech Analytics Software

Latest News, Software, Tips

The 5 Best Ways to Use Speech Analytics Software

What is Speech Analytics? Speech analytics is a rapidly evolving technology that uses natural language processing and machine learning to analyse audio recordings of customer interactions with call centre representatives. By...
Daniel Harding Daniel Harding

Daniel Harding

7 mins read