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IVR does not have to be stuck in the old ages

Software

IVR does not have to be stuck in the old ages

How a modernised Interactive Voice Response design (IVR) can help reduce labour cost and enhance your overall customer service strategy and performance.
Daniel Harding Daniel Harding

Daniel Harding

4 mins read
The Miracle of Debt Collection Software for Contact Centres

Software, Industries

The Miracle of Debt Collection Software for Contact Centres

How choosing the right strategy will increase your debt recovery collections.
Daniel Harding Daniel Harding

Daniel Harding

5 mins read
Investment: Hosted Contact Centre Service Benefits

Software, Tips

Investment: Hosted Contact Centre Service Benefits

Cloud contact centre software is significantly more versatile and less expensive than its on-premise counterpart and therefore businesses should be migrating today.
Daniel Harding Daniel Harding

Daniel Harding

4 mins read
10 Advantages of Outbound Predictive Diallers in Your Call Centre

Tips, Resources

10 Advantages of Outbound Predictive Diallers in Your Call Centre

Why have outbound diallers become so crucial to modern call centres and why would it be beneficial for your business to use a predictive dialler as soon as possible?
Daniel Harding Daniel Harding

Daniel Harding

7 mins read
Meet MaxContact: John Burnett

The Team

Meet MaxContact: John Burnett

As part of our Meet MaxContact series, we're turning the focus on ourselves and our clients to give you a little insight into the people that make up MaxContact. This month we want to introduce you to John Burnett, our Customer...
Daniel Harding Daniel Harding

Daniel Harding

2 mins read
Efficient Outbound Call Centre Solutions for Results

Tips, Resources

Efficient Outbound Call Centre Solutions for Results

The call centre industry is continuously changing due to technological advancements. Due to this, many businesses consider call services as a better option for managing their daily calls and customer contacts.
Daniel Harding Daniel Harding

Daniel Harding

5 mins read
4 Benefits of Using an Inbound Call Management Software

Software, Tips

4 Benefits of Using an Inbound Call Management Software

For most firms, running a call centre that provides a high-quality customer experience is a challenging goal to achieve. The increasing expectations and understanding of quality customer support and service among consumers has...
Daniel Harding Daniel Harding

Daniel Harding

6 mins read
5 Cloud Call Centre Software Features That Will Enhance Your Business

Software, Tips

5 Cloud Call Centre Software Features That Will Enhance Your Business

The evolution of call centre software has been a steady one. While it still serves the same purpose as that of simple contact management systems, it has become more integrated and efficient with time. Taking into account the...
Daniel Harding Daniel Harding

Daniel Harding

6 mins read
The Benefits of a Call Management Software in a Contact Centre

Software, Tips

The Benefits of a Call Management Software in a Contact Centre

A call management software is one of the most important tools in a call centre. Having the best of the best call management software guarantees your business smooth and flawless communication channels both within and outside the...
Daniel Harding Daniel Harding

Daniel Harding

6 mins read