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What is a Predictive Dialler?

Latest News, Software

What is a Predictive Dialler?

Predictive diallers are advanced tools that improve call centre productivity by automating the dialling process, allowing agents to connect with more customers in less time. These systems use algorithms to predict when an agent...
Daniel Harding Daniel Harding

Daniel Harding

4 mins read
A guide to Cloud Based Call Centre Software

Latest News, Software

A guide to Cloud Based Call Centre Software

Cloud Based call centre software can effectively assist groups of all sizes to improve their customer service. By moving all of your call centre operations to the cloud, you can streamline operations, increase productivity, and...
Daniel Harding Daniel Harding

Daniel Harding

5 mins read
5 Easy To Use Inbound Call Centre Scripts

Scripts

5 Easy To Use Inbound Call Centre Scripts

Working in a call centre can be challenging, but it's a key aspect of any business looking to provide excellent customer service.
Daniel Harding Daniel Harding

Daniel Harding

8 mins read
5 Best Call Centre Scripts

Scripts

5 Best Call Centre Scripts

Daniel Harding Daniel Harding

Daniel Harding

9 mins read
5 Steps to Writing the Best Cold Call Sales Scripts

Scripts

5 Steps to Writing the Best Cold Call Sales Scripts

Cold calling is a sales technique that involves reaching out to potential customers who have no prior knowledge of or relationship with the business. It is a common practice in various industries, such as finance, insurance, real...
Daniel Harding Daniel Harding

Daniel Harding

8 mins read
How to Start a Call Centre for Your Business

Tips

How to Start a Call Centre for Your Business

Starting a call centre for your business can be challenging as it requires careful planning and implementing several strategies. Yet, to deliver quality customer experiences and aid the growth of your business, starting a call...
Daniel Harding Daniel Harding

Daniel Harding

8 mins read
Debt Collection Call Script Examples

Scripts, Industries

Debt Collection Call Script Examples

Debt collection calls can be awkward if your call agents handle them in such a way that your client feels cornered! Fortunately, such calls can be dealt with strategically with advanced scripting tools. Using a customised debt...
Daniel Harding Daniel Harding

Daniel Harding

5 mins read
Top 10 KPIs and Metrics for Call Centres

Software, Tips

Top 10 KPIs and Metrics for Call Centres

Daniel Harding Daniel Harding

Daniel Harding

8 mins read
How Do Predictive Diallers Work?

Software

How Do Predictive Diallers Work?

Predictive diallers are among the most effective auto-dialler tools in a call centre's arsenal. They allow agents to make more calls in less time, leading to more sales and better customer service.
Daniel Harding Daniel Harding

Daniel Harding

6 mins read