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Progressive Dialler
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Knowledge Management
UCaaS

Workforce Management
Business Analytics
Quality Assurance
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AI
Conversational Voice AI
Book a Demo

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

About Us
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True Hosted

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Request a demo
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RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

Customer Success Stories
Brochures
Glossary

Latest News
Online Publications
Meet The Team

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

Call centre software
Debt collection software
Not for profit call centre
Retail Business
Healthcare

Outbound calling centre
BPO call centre
Enterprise call centre
Finance Industry
Small Business

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

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Unified Communication: Voice, SMS, Webchat, Email

Unified Communication: Voice, SMS, Webchat, Email

Making sure your digital channels are an asset, not a liability.

Daniel Harding

August 20, 2021 · 2 mins read

SMEs vs. Giants: Cloud Contact Centre Strategies

SMEs vs. Giants: Cloud Contact Centre Strategies

Are you busy pulling out all the stops to keep the customer satisfied? Welcome to business, 2021 style.

Daniel Harding

August 19, 2021 · 2 mins read

Digital Channels: Enhancing Contact Centre Business Impact

Digital Channels: Enhancing Contact Centre Business Impact

Webchat, SMS and email can enable you to deliver better customer service but only if you invest time and resources to implement them smartly, writes MaxContact’s Daniel Harding

Daniel Harding

July 22, 2021 · 4 mins read

Key to Customer Experience: Strategies for Tough Times

Key to Customer Experience: Strategies for Tough Times

Australian companies are alive to the fact that their contact centres can help deliver better customer experiences.

Daniel Harding

July 21, 2020 · 2 mins read

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