MaxContact_logo_RGB-1

Preview Dialler
Progressive Dialler
Predictive Dialler
VOIP Phone Dialler
Inbound
Omnichannel
Scripting
IVR Automation
Knowledge Management
UCaaS

Workforce Management
Business Analytics
Quality Assurance
Speech Analytics
Configuration
Integrations
AI
Conversational Voice AI
Book a Demo

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

About Us
Customer Testimonials
True Hosted

Support
Request a demo
Partners

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

Customer Success Stories
Brochures
Glossary

Latest News
Online Publications
Meet The Team

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

Call centre software
Debt collection software
Not for profit call centre
Retail Business
Healthcare

Outbound calling centre
BPO call centre
Enterprise call centre
Finance Industry
Small Business

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

Contact us

Book a Demo

MaxContact_logo_RGB-1

Preview Dialler
Progressive Dialler
Predictive Dialler
VOIP Phone Dialler
Inbound
Omnichannel
Scripting
IVR Automation
Knowledge Management
UCaaS

Workforce Management
Business Analytics
Quality Assurance
Speech Analytics
Configuration
Integrations
AI
Conversational Voice AI
Book a Demo

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

About Us
Customer Testimonials
True Hosted

Support
Request a demo
Partners

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

Customer Success Stories
Brochures
Glossary

Latest News
Online Publications
Meet The Team

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

Call centre software
Debt collection software
Not for profit call centre
Retail Business
Healthcare

Outbound calling centre
BPO call centre
Enterprise call centre
Finance Industry
Small Business

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

Contact us

Book a Demo

Check Out The Latest News

Discover the latest new from the MaxContact blog

From the blog

All
Tips
Software
Latest News
Resources
Scripts
The Team
Expert Insight
Industries

Case Study: MaxContact Supports Virtual Contact Centre's Proof of Concept Trial for Employing Over 50s in Regional Australia

Latest News, Software

Case Study: MaxContact Supports Virtual Contact Centre's Proof of Concept Trial for Employing Over 50s in Regional Australia

In November 2023, MaxContact Australia collaborated with Virtual Contact Centre to conduct a Proof-of-Concept trial aimed at promoting initiatives for unemployed individuals aged over 50 in regional Australia. This case study...

March 26, 2024 · 3 mins read

What is IVR Containment Rate?

Latest News, Software, Resources

What is IVR Containment Rate?

Whilst shining a light on call centre operations, the IVR Containment Rate stands as a pivotal metric, embodying the efficiency and autonomy of Interactive Voice Response (IVR) systems. This blog aims to understand the essence of...

January 8, 2024 · 5 mins read

What is Intelligent Call Routing?

Latest News, Software, Resources

What is Intelligent Call Routing?

The optimisation of call distribution plays a vital role in ensuring customer satisfaction and operational success in today’s dynamic call centres. Traditional call routing systems, reliant on DTMF menu options, often place the...

January 8, 2024 · 5 mins read

What’s the difference between IVR & IVA?

Latest News, Software, Resources

What’s the difference between IVR & IVA?

At the forefront of customer interactions, IVR and IVA represent two distinct technologies shaping the contact center landscape. IVR, or Interactive Voice Response, is a telephony technology that enables customers to interact...

January 8, 2024 · 5 mins read

Enhancing Holiday Customer Service with Voice AI

Latest News, Software

Enhancing Holiday Customer Service with Voice AI

The holiday season is synonymous with cheer and celebration, but for businesses, it's also the time of the year when customer service centers are inundated with inquiries. As festive sales soar, so does the volume of calls and...

November 17, 2023 · 4 mins read

What is a VoIP Phone System: A 2024 Guide

Latest News, Tips

What is a VoIP Phone System: A 2024 Guide

Communication is evolving rapidly, transforming the way we connect with one another and conduct business. Since the emergence of VoIP in 1995, more and more businesses have turned to the system - primarily to save costs.

November 15, 2023 · 7 mins read

7 Cold Calling Techniques for Success

Latest News, Tips

7 Cold Calling Techniques for Success

The landscape of cold calling has undergone a seismic shift in 2023, rendering traditional strategies less effective in the face of evolving consumer behaviour and technological advancements. Traditional methods are becoming less...

November 15, 2023 · 8 mins read

Expert Insight - James Witcombe - SMAART Recruitment

Latest News, Expert Insight

Expert Insight - James Witcombe - SMAART Recruitment

James Witcombe, Director at Smaart Rectuitment, joins us as this months industry expert. With a distinguished career in recruitment, and a focus on contact centres, there is no one better placed than James to dive into the...

October 23, 2023 · 4 mins read

What is an Omnichannel Call Centre

Latest News, Software

What is an Omnichannel Call Centre

In this comprehensive guide, we delve into the World of omnichannel call centres and how they can help you to deliver a better customer experience.

October 17, 2023 · 5 mins read

Prev 1 2 3 Next

Footer

MaxContact was formed by a group of contact centre professionals who had a vision of supplying a feature-rich, reliable and scalable platform while delivering on promises, support and functionality.

Facebook

Twitter

SOLUTIONS

Inbound
Outbound
Omni
Scripting
PCI-DSS Payment

THE MAX DIFFERENCE

About MaxContact
Customer Testimonials
True Hosted
Support
Partners
Careers

RESOURCES

Customer Success Stories
Brochures
Latest News
Online Publications

LEGAL

Privacy Policy
Terms & Conditions

15/8 Fairfax Street, Sippy Downs, Queensland, 4556

120 Spencer Street, Melbourne CBD, Victoria, 3000

Office Hours: Mon–Fri 8:00 am–4:30pm, Sat–Sun closed

Call: AUD 1300 570 703 NZ 0800 197 020

ABN: 83 616 767 429

© 2024 MaxContact. All rights reserved.

Site built by DigiKat