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How to Reduce Average Handle Time (AHT)

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How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
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Employee engagement is what makes employees feel valued and connected to your business. The more...

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Preview Dialler
Progressive Dialler
Predictive Dialler
VOIP Phone Dialler
Inbound
Omnichannel
Scripting
IVR Automation
Knowledge Management
UCaaS

Workforce Management
Business Analytics
Quality Assurance
Speech Analytics
Configuration
Integrations
AI
Conversational Voice AI
Book a Demo

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

About Us
Customer Testimonials
True Hosted

Support
Request a demo
Partners

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

Customer Success Stories
Brochures
Glossary

Latest News
Online Publications
Meet The Team

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

Call centre software
Debt collection software
Not for profit call centre
Retail Business
Healthcare

Outbound calling centre
BPO call centre
Enterprise call centre
Finance Industry
Small Business

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

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What is Speech Analytics & How has it changed in 2023?

Latest News, Software, Tips

What is Speech Analytics & How has it changed in 2023?

June 15, 2023 · 6 mins read

Speech Analytics vs Voice Analytics: Which is Better?

Latest News, Software

Speech Analytics vs Voice Analytics: Which is Better?

Optimising performance and customer satisfaction are important for all call centres. However, understanding the different technologies and solutions available can take time and effort, which can be off-putting.

June 15, 2023 · 6 mins read

The 5 Best Ways to Use Speech Analytics Software

Latest News, Software, Tips

The 5 Best Ways to Use Speech Analytics Software

What is Speech Analytics? Speech analytics is a rapidly evolving technology that uses natural language processing and machine learning to analyse audio recordings of customer interactions with call centre representatives. By...

June 6, 2023 · 7 mins read

What is a Predictive Dialler?

Latest News, Software

What is a Predictive Dialler?

Call centres are important in today’s business world. They manage customer interactions and help accelerate business growth. Companies are using advanced technologies like predictive dialer software and progressive dialer...

June 6, 2023 · 5 mins read

A guide to Cloud Based Call Centre Software

Latest News, Software

A guide to Cloud Based Call Centre Software

Cloud Based call centre software can effectively assist groups of all sizes to improve their customer service. By moving all of your call centre operations to the cloud, you can streamline operations, increase productivity, and...

June 6, 2023 · 5 mins read

Q1 Road Map 2023

Q1 Road Map 2023

Last Quarter New Functionality Multi Factor Authentication

February 7, 2023 · 5 mins read

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