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How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
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RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

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RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

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Preview Dialler
Progressive Dialler
Predictive Dialler
VOIP Phone Dialler
Inbound
Omnichannel
Scripting
IVR Automation
Knowledge Management
UCaaS

Workforce Management
Business Analytics
Quality Assurance
Speech Analytics
Configuration
Integrations
AI
Conversational Voice AI
Book a Demo

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

About Us
Customer Testimonials
True Hosted

Support
Request a demo
Partners

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

Customer Success Stories
Brochures
Glossary

Latest News
Online Publications
Meet The Team

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

Call centre software
Debt collection software
Not for profit call centre
Retail Business
Healthcare

Outbound calling centre
BPO call centre
Enterprise call centre
Finance Industry
Small Business

RECENT POSTS

How to Reduce Average Handle Time (AHT)

Average call handling time is used in call centres to measure the average duration of customer...
What is Employee Engagement? How Do You Improve It?

Employee engagement is what makes employees feel valued and connected to your business. The more...

View all posts →

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What is CSAT?

What is CSAT?

CSAT, also known as customer satisfaction score, is used to track how satisfied customers are. CSAT measures customer satisfaction within a business whether this is through a purchase or interaction.

July 3, 2024 · 5 mins read

What is Customer Service?

Tips, Expert Insight

What is Customer Service?

Customer service is the help and support you offer your customers when they buy and use your products or services. Good customer service is the backbone of a great business.

July 3, 2024 · 5 mins read

What is a VoIP Phone System: A 2024 Guide

Latest News, Tips

What is a VoIP Phone System: A 2024 Guide

Communication is evolving rapidly, transforming the way we connect with one another and conduct business. Since the emergence of VoIP in 1995, more and more businesses have turned to the system - primarily to save costs.

November 15, 2023 · 7 mins read

7 Cold Calling Techniques for Success

Latest News, Tips

7 Cold Calling Techniques for Success

The landscape of cold calling has undergone a seismic shift in 2023, rendering traditional strategies less effective in the face of evolving consumer behaviour and technological advancements. Traditional methods are becoming less...

November 15, 2023 · 8 mins read

Our Guide to Call Centre Automations

Latest News, Tips

Our Guide to Call Centre Automations

In this comprehensive guide, we delve into the intricate world of call centre automation, dissecting its core principles, highlighting its paramount importance, exploring various types of automation solutions, and ultimately...

September 13, 2023 · 5 mins read

How AI is being used in Call Centres & How to Benefit From it

Latest News, Software, Tips

How AI is being used in Call Centres & How to Benefit From it

The integration of AI into call centre operations isn't just a matter of innovation; it's a statistical reality. Consider this: according to recent industry reports, over 60% of organisations have already implemented AI or plan...

September 13, 2023 · 5 mins read

How Omnichannel Solutions Can Improve Customer Experience

Latest News, Software, Tips

How Omnichannel Solutions Can Improve Customer Experience

In the realm of modern business, customer service stands as the bedrock of success. With consumers seeking convenience and efficiency like never before, the need for streamlined contact service solutions has reached a critical...

August 28, 2023 · 6 mins read

Tips & Best Practices For Call Centre Scripts

Latest News, Scripts, Tips

Tips & Best Practices For Call Centre Scripts

In customer interactions, an effective call centre script can make all the difference between successful customer engagement and a missed opportunity. Crafting a script that resonates with your audience while delivering key...

August 28, 2023 · 6 mins read

What is Speech Analytics & How has it changed in 2023?

Latest News, Software, Tips

What is Speech Analytics & How has it changed in 2023?

June 15, 2023 · 6 mins read

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