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The 5 Best Ways to Use Speech Analytics Software

Latest News, Software, Tips

The 5 Best Ways to Use Speech Analytics Software

What is Speech Analytics? Speech analytics is a rapidly evolving technology that uses natural language processing and machine learning to analyse audio recordings of customer interactions with call centre representatives. By...
Daniel Harding

Daniel Harding

7 mins read
How Can Speech Analytics Benefit Client Relations?

Tips

How Can Speech Analytics Benefit Client Relations?

John Burnett

John Burnett

5 mins read
Adapting Communication Methods for Client Needs

Tips

Adapting Communication Methods for Client Needs

As businesses work to keep up with the times, evolving communication methods have become more necessary than ever. It's not enough to know the current trends; organizations and professionals must be able to adapt their...
John Burnett

John Burnett

10 mins read
A Guide To Building Client Communication Strategy

Tips

A Guide To Building Client Communication Strategy

An effective client communication strategy is invaluable for any business. It is the roadmap that guides how you interact with your clients, thus ensuring they remain up-to-date and informed on all matters related to your company.
John Burnett

John Burnett

11 mins read
Top Four Examples Of Customer Experience Strategy

Tips, Resources

Top Four Examples Of Customer Experience Strategy

The customer experience field is undergoing a huge transformation, driven by advances in technology and shifts in consumer behaviour.
John Burnett

John Burnett

9 mins read
How to Start a Call Centre for Your Business

Tips

How to Start a Call Centre for Your Business

Starting a call centre for your business can be challenging as it requires careful planning and implementing several strategies. Yet, to deliver quality customer experiences and aid the growth of your business, starting a call...
Daniel Harding

Daniel Harding

8 mins read
Top 10 KPIs and Metrics for Call Centres

Software, Tips

Top 10 KPIs and Metrics for Call Centres

Daniel Harding

Daniel Harding

8 mins read
Auto Diallers: Everything You Need to Know

Software, Tips

Auto Diallers: Everything You Need to Know

Automatic diallers automate the outbound calling processes of your call centre to save money and time. An auto dialler is a piece of software that will automatically dial contacts in a list when dialler agents make outbound...
Daniel Harding

Daniel Harding

6 mins read
The importance of getting it right: Inbound Call Centre Software

Software, Tips

The importance of getting it right: Inbound Call Centre Software

What is Inbound Call Centre Software, and what are the benefits to your business? Inbound call centres are a business’s most crucial department regarding customer service and brand reputation. However, with companies evolving all...
Daniel Harding

Daniel Harding

10 mins read