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Investment: Hosted Contact Centre Service Benefits

Software, Tips

Investment: Hosted Contact Centre Service Benefits

Cloud contact centre software is significantly more versatile and less expensive than its on-premise counterpart and therefore businesses should be migrating today.
Daniel Harding

Daniel Harding

4 mins read
10 Advantages of Outbound Predictive Diallers in Your Call Centre

Tips, Resources

10 Advantages of Outbound Predictive Diallers in Your Call Centre

Why have outbound diallers become so crucial to modern call centres and why would it be beneficial for your business to use a predictive dialler as soon as possible?
Daniel Harding

Daniel Harding

7 mins read
Operational Efficiency: Workforce Management Software

Software, Tips

Operational Efficiency: Workforce Management Software

What is Workforce Management Software, and what are the benefits to your business?
John Burnett

John Burnett

5 mins read
Efficient Outbound Call Centre Solutions for Results

Tips, Resources

Efficient Outbound Call Centre Solutions for Results

The call centre industry is continuously changing due to technological advancements. Due to this, many businesses consider call services as a better option for managing their daily calls and customer contacts.
Daniel Harding

Daniel Harding

5 mins read
4 Benefits of Using an Inbound Call Management Software

Software, Tips

4 Benefits of Using an Inbound Call Management Software

For most firms, running a call centre that provides a high-quality customer experience is a challenging goal to achieve. The increasing expectations and understanding of quality customer support and service among consumers has...
Daniel Harding

Daniel Harding

6 mins read
5 Cloud Call Centre Software Features That Will Enhance Your Business

Software, Tips

5 Cloud Call Centre Software Features That Will Enhance Your Business

The evolution of call centre software has been a steady one. While it still serves the same purpose as that of simple contact management systems, it has become more integrated and efficient with time. Taking into account the...
Daniel Harding

Daniel Harding

6 mins read
The Benefits of a Call Management Software in a Contact Centre

Software, Tips

The Benefits of a Call Management Software in a Contact Centre

A call management software is one of the most important tools in a call centre. Having the best of the best call management software guarantees your business smooth and flawless communication channels both within and outside the...
Daniel Harding

Daniel Harding

6 mins read
Automate Your Call Centre: Top Tips for a Personal Touch

Tips

Automate Your Call Centre: Top Tips for a Personal Touch

Today, organisations are facing an acceleration of digitisation in their customer interactions by three to four years. Organisations will have to take on more digital business models in order to adapt and survive. This raises an...
Daniel Harding

Daniel Harding

5 mins read
Real-Time Contact Centre Data for Enhanced Customer Experience

Software, Tips

Real-Time Contact Centre Data for Enhanced Customer Experience

To fuel organisational growth and decisions, data-driven businesses make use of interactions with customers and research to gain key insight into consumption patterns and consumer sentiments. In the era of shifting consumer...
Daniel Harding

Daniel Harding

6 mins read