How to maximise the return on your extended hours contact centre

Staying ‘open all hours’ can deliver significant benefits for businesses that put the right infrastructure and processes in place.

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From the blog

How to make outbound dialling work better for your business

How to make outbound dialling work better for your business

Hands up if telemarketing is still one of the primary means by which your enterprise wins or retains business?

July 12, 2021 0 mins read

MaxContact: Effective Communication with Microsoft Teams

MaxContact: Effective Communication with Microsoft Teams

The MaxContact solution now allows contact centre agents to interact with customers from any Teams endpoint and helps contact centre agents and business users communicate and collaborate more effectively.

March 23, 2021 0 mins read

Win-Win Employment: Strategies for Your Contact Centre

Win-Win Employment: Strategies for Your Contact Centre

Allowing agents to work flexibly can be good for them and good for the bottom line, provided your systems and processes are sound.

February 10, 2021 0 mins read