Contact centre technology that increases sales performance

Does your business gather data from web or social media enquiries? MaxContact can receive these hot leads via API and push them to the front of the dialling queue to ensure you are calling the lead while it’s hot.

MaxContact’s versatile scripting tool will enable you to design the call flow that suits your business. What’s more, with simple branch logic techniques, and customised validations, you can add in opportunities to cross-sell or upsell while ensuring agent’s collect all the information required in a compliant way.

Data gathered in MaxContact can be easily split out into key data sets such as location, previous customer, age range plus many more variables. This allows you to focus your campaign on the key areas that you wish and boost your list penetration. Furthermore, with advanced reporting and analytics you can use statistics from a current campaign when designing a future one.

The experience doesn’t stop when the call finishes. Use MaxContact to keep your customers engaged, whether that’s by a post-call customer survey IVR or an automated SMS at the end of the call to feedback the key details.

Blended campaigns, with multiple interaction channels, will make the most of your agent’s time and allow them to be productive across inbound, outbound and digital channels to maximise their productivity and enable them to make more sales.

See how your lists, agents and campaigns are performing in real-time with MaxContact’s revenue feature. This will allow you to see exactly who and what are performing, and make real-time business changes to maximise revenue returns.