Advanced Call Centre Scripting Software
Collecting and presenting the correct information at the correct time has never been easier with MaxContact’s advanced scripting tool. Build scripts that work for your agents by presenting them with customer details when a call drops in.
Effective call centre scripts to guide agents
MaxContact’s advanced scripting software makes it easier to guide your agents through calls, gather the correct information, ensure five-star customer service, and arrive at the best outcome for the client.
Using validations and branch logic allows you to tailor scripts that truly suit your business ethos, guide agents through objections, and ultimately increase successful calls.
Customised Validations
Tired of missed information? MaxContact’s complete validations will ensure your agents are capturing all the important data you require, which simplifies the processing of important sales.
Historical Edits
MaxContact’s scripting tool saves every version of the script. If you make a change and don’t like it, you can quickly revert back to an older version and implement the change live—without disrupting the call centre.
Features you will love
Built-in calculator
MaxContact’s enables you to make complex calculations and use the answers – combined with customised validation – to determine the next step of the call.
Call recordings
Simplified scripting buttons will allow agents to pause/resume call recordings, or you can design the script to pause on page load, taking the way the need for agents to do it manually.
JavaScript customisations
Insert your own JS code into the script to apply a feature you want.
Email and SMS
MaxContact’s scripting tool will allow you to update customers with the result of the call by sending smart, templated SMS or emails that will capture the key information you want from the call.
External integration
MaxContact’s scripting tool can be integrated with external systems to pass and feed data back and forth.
Embedded web pages
Embed CRM, or another external web page, within MaxContact and use URL query parser to move information from the script, back to the web page.
Other Solutions Available
Check out what other solutions are available within MaxContact and how they can help grow your business.
Frequently asked questions
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A lot of Contact centres/Customer service teams will rely on scripts that present specific information to their agents.
They are generally tailored to a campaign and can present an unlimited amount of information. Within the MaxContact Script builder you can embed webpages, CRMs and contact forms.
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Yes, Very! The script builder is all drag and drop and can easily be used by anyone. It’s simple to create elegant scripts that capture all required information and you don’t need an IT degree to set them up.
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Yes! You are not limited to the number of pages on a script and they can be as simple or as in-depth as you require.
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Yes you can! There are some limitations that are put on by specific website but most companies do allow their pages to be embedded into MaxContact via an iFrame. Speak to one of our team to find out what websites do or do not embed.
