Equip your Call Centre with an enterprise grade Customer Engagement Platform to give your customers, and agents, the experience that they deserve.
What is Call Centre Software?
Call Centre Software is the underlying technology that handles all outbound and inbound calls, plus web chat, email, conversational SMS, WhatsApp and social media channels.
Why Invest in Call Centre Software?
Operating a Call Centre comes at a cost, but the cost can be even more significant if you invest in the wrong technology. The impact that this can have on your customers, and any agent downtime, can be huge. Therefore, it is vital that you choose a proven Call Centre Software provider with clients around the Globe.
Features of the MaxContact Call Centre Software
Outbound Dialling, your way. Predictive, Power, Preview dialling to empower better conversations.
Omni Channel
Web chat, email, conversational SMS, WhatsApp and social media to enable customers to communicate on their channel of choice.
Feature Rich
Intelligent IVR, Reporting, Quality Assurance and Unlimited Dashboards and Wallboards for full visibilty.
Enterprise Connectivity
We partner with the best telcos to deliver enterprise-grade call quality and low-costinternational call routing.
How It Works
Agent logs in to the one platform and can see full visibility of their queues and SLA’s.
Interactions are prioritised and agents communicate with the required customers.
Transferring from one channel to another is simple and the full interaction history is available.
Staff can work on the channels that suit their skills and the workload capacity can be altered by management to ensure staff are not overwhelmed.
The benefits of Call Centre Software
Clear Visibility
Call Centre Software can amass a significant amount of data that can provide key insights into the business. We make it easy for you to view and digest this data.
Scalable
Our cloud-based Call Centre Software is hosted in Microsoft Azure which provides stringent data sovereignty and scalability. Be sure to know that as large as your business grows, you’ll have the software to support you.
One System
Forget about having multiple operating systems and partners. Handle all communications in one, easy to use platform.
Deliver better customer experience
Enable your customers to contact you in the method they desire, and when they desire. Plus, if they switch channels, the information is there and the customer does not need to repeat themselves.
Why Trust Us
Cost-effective contact centre solutions, with superior service and support levels, is part of the MaxContact difference.
FAQs
We support outbound voice, inbound voice, web chat, Email, SMS, WhatsApp and Facebook Messenger.
It is one single sign on for the agents. All information is available on the one screen.
Yes, we work with the best telcos to provide international dialling rates. This is part of our package offering.
Preview Dialler
Scripting
Progressive Dialler
IVR Automation
Predictive Dialler
Workforce
VOIP Phone Dialler
Business Analytics
Inbound
Quality Assurance
Omni Channel
SpeechAnalytics
Does your Contact Centre Platform measure up?
MaxContact is the ultimate Call Centre Software built entirely around your business's individual needs.
Whether it’s outbound, inbound, blended, Omni, or a mix of them all, you can manage multiple interaction channels via an easy-to-use management portal – all converged in one solution.
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