Simply better contact centre software

Why choose MaxContact?

Cost-effective contact centre solutions, with superior service and support levels, is part of the MaxContact difference.

Home » The Max Difference

Contact Centre Solutions Created By Contact Centre Professionals

MaxContact was formed by a group of contact centre professionals who had a vision of supplying a feature-rich, reliable and scalable platform while delivering on promises, support and functionality.

As an award-winning organisation, MaxContact has built a reputation of ‘partnering’ with clients to ensure everyone gets the best out of the relationship.

Since first onboarding customers in the UK, MaxContact has continued to invest and grow so that its reach is now truly global – covering Australia and New Zealand, South East Asia, Africa and continental Europe.

The MaxContact difference

The MaxContact team aims to always give honest answers and subsequently deliver a solution that solves your problems, while also being cost-effective. Utilising the latest technologies and working closely with clients, MaxContact takes pride in each and every project with a goal of delivering better-than-expected results.

The software

As MaxContact is always striving to improve, you can expect the existing market-leading product to have new and exciting features continually added to protect your investment now and into the future.

Integrated solutions

MaxContact’s in-house development team ensures integration of the cutting-edge features on offer into your business couldn’t be simpler.

Unrivalled uptime

MaxContact has set the benchmark for contact centre platform stability with 99.999% uptime, so you can be sure your campaigns will never be heavily impacted by lengthy outages.

Reliable support

The fact almost a third of MaxContact’s new business comes via referrals from existing clients speaks volumes, as does the technical support team’s average 98% customer rating.

MaxContact’s approach 

Thoroughly understanding a client’s business operations is always the first step, so that MaxContact can tailor a solution that integrates seamlessly while also boosting process efficiencies. Subsequent regular reviews enable the MaxContact team to keep abreast of the client's operations so that processes can be adapted if required.

The MaxContact product roadmap is driven by industry demand and by feedback from existing clients, while also being customisable to your specific needs.

There is so much to love about MaxContact!

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24/7 monitoring

MaxContact manages the infrastructure, with monitoring 24/7 combined with advance alerting meaning any issues that arise are resolved fast.

In-house development

You’re not dealing with a reseller or a third-party – MaxContact owns the code and has a dedicated in-house development team.

Future-proofing

MaxContact strives to add relevant new features on a regular basis, keeping pace with technological advances, so you can be sure you’re using a future-proofed system.

Dedicated account manager

MaxContact’s support is unsurpassed and with a dedicated contact, you’ll always know who you’ll be talking to.

Free ongoing training

In addition to a knowledge base being accessible 24/7, you’ll have access to free training materials and sessions.

Data security

Security is at the core of everything MaxContact does, with data-encryption in-transit, MS AZURE data centres and regular penetration testing.

Contact Centre Solutions
That Make All The Difference

Inbound

Outbound

Omni

Scripting

PCI-DSS Payment

IVR Automation

Workforce Management

Business Analytics

Intelligent Reporting

Configuration

Quality Assurance

Speech Analytics

MaxContact call centre and contact centre software demo screenshot
MacContact offers contact centre and call centre solutions for BPOs, not-for-profit fundraising, sales and debt collection

Solutions suitable to a wide range of industries

Business Process Outsources

Fundraisers

Sales

Debt Collection

MaxContact’s ease of use has allowed us to quickly onboard new campaigns, and seamlessly run multiple campaigns at once for different clients.

Vilma Alvarenga

Contact Centre Manager, Chameleon Customer Contact

We were looking for a vendor that we could truly partner and scale with. Working with MaxContact has enabled us to do just that. We know if we have a question, or a new idea, then the MaxContact team will work with us to deliver.

Matthew Walton

Chief Sales & Marketing Director, Symmetry HR

We were able to set up the system on our own without having a dedicated IT person but we were also deeply impressed with the MaxContact technical team who took the time to understand our business and provide a solution scoped to match our business objectives.

Michael Mckeand

Founder Director, Health CX

Address

Kon-Tiki Business Space, Tower 2

Level 1, 55 Plaza Parade,

Maroochydore CBD, QLD 4558

Phone

(07) 5329 4785

Aus Support

(07) 5293 8749

NZ Support

03 659 0155

Email

info@maxcontactaustralia.com.au

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