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Call centre manager

A call centre manager is a person responsible for overseeing the operations and performance of a call centre team. They ensure the contact centre is performing to its potential but having an overview on the agent performance, training and anything else that will help improve performance.
Daniel Harding
Post by Daniel Harding
Daniel is the Director of MaxContact Australia. Since launching the business in Australia with its first clients in 2019, it has rapidly grown to become the solution of choice for businesses across Australia and New Zealand. Daniel has a comittment to ensuring that MaxContact Australia continues to grow whilst delivering value for all customers.