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Quality Assurance

Call centre quality assurance is vital when you need to assure that service representatives are saying the righ things to customers. Having the ability to listen, whisper, coach and screen interactions is important to any business that is operating a contact centre.
Daniel Harding
Post by Daniel Harding
Daniel is the Director of MaxContact Australia. Since launching the business in Australia with its first clients in 2019, it has rapidly grown to become the solution of choice for businesses across Australia and New Zealand. Daniel has a comittment to ensuring that MaxContact Australia continues to grow whilst delivering value for all customers.