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Scripting Software

Call centre agents have a lot of information to present to clients and this can vary from call to call. This is where call centre scripting software becomes important. The scripting software allows keys information to be presented to the agent and will assist to guide them through the call whilst also allowing the agent to update information within the script. 
Daniel Harding
Post by Daniel Harding
Daniel is the Director of MaxContact Australia. Since launching the business in Australia with its first clients in 2019, it has rapidly grown to become the solution of choice for businesses across Australia and New Zealand. Daniel has a comittment to ensuring that MaxContact Australia continues to grow whilst delivering value for all customers.