KPI (Key Performance Indicator) is a metric used to evaluate the success of an organization or specific activity. Most agents within a contact centre will have KPIs that they need to meet on a Weekly, Monthly and Quarterly basis.
Daniel is the Director of MaxContact Australia. Since launching the business in Australia with its first clients in 2019, it has rapidly grown to become the solution of choice for businesses across Australia and New Zealand. Daniel has a comittment to ensuring that MaxContact Australia continues to grow whilst delivering value for all customers.
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