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CSAT

CSAT (Customer Satisfaction) is a metric used to measure how satisfied customers are with a company's products or services. A CSAT form can be completed mid call or once a call has been complete. It's then used to allow the contact centre to improe their service they offer their customers
Daniel Harding
Post by Daniel Harding
Daniel is the Director of MaxContact Australia. Since launching the business in Australia with its first clients in 2019, it has rapidly grown to become the solution of choice for businesses across Australia and New Zealand. Daniel has a comittment to ensuring that MaxContact Australia continues to grow whilst delivering value for all customers.